Getting Started
How do I get started?
BuboSoma opens to new practices at launch. Join the early access list now, and when we launch you’ll start a 14-day free trial with no credit card required. From there, set up your practice profile, add your services and staff, configure availability and booking rules, and invite your team. If you are moving from another platform, contact us before importing so we can explain the available migration options and help you plan the transition.
How does onboarding work?
BuboSoma is designed to help you move from practice setup to your first bookable appointment in a clear sequence: practice details, services, staff, availability, booking rules, client records, and communications. The exact steps and available support depend on your plan and the information you are bringing over. If you need help configuring your practice, email jade@bubosoma.com.
Can I import my clients and records?
You can bring your existing client information into BuboSoma. The amount of hands-on support depends on your plan and the type of information being transferred. Before you switch, we will identify what can be imported directly, what requires review, and what may need to be entered manually. Stored payment credentials generally cannot be moved between platforms like ordinary client data. BuboSoma is developing payment-method migration with a target of completion by the end of 2026. Until that feature is available, clients may need to enter their payment details again.
How long is the trial?
At launch, every plan begins with a 14-day free trial, and no credit card is required. At the end of the trial, choose a paid plan to continue using active practice-management features. If you do not choose a plan, the account pauses in read-only mode so you can view and export your data for a limited period.
Pricing
Why do you charge less for additional locations?
When Mindbody acquired Booker, they began charging a full subscription price for every location. We built BuboSoma differently. Additional locations cost a reduced add-on fee instead of a second full subscription at full price like some competitors do.
Under monthly billing, Apex is $489 per month for the first location. An additional location is listed at $180 per month, for a total of $669 per month. Annual billing has a lower monthly equivalent and is billed upfront. Multi-location management is built and was released in September 2026.
What does each plan include?
Every plan includes the live core platform: online scheduling and calendar management, client records, and the payment integrations identified on the Pricing Details page.
Planned: custom forms and digital intake, targeting Q1 2027.
Plans differ mainly by practitioner capacity, included usage, additional-location pricing, and support level. Review the current pricing comparison for the exact limits.
What are usage add-ons?
Some usage-based services have plan allowances or optional add-ons. These may include marketing messages, storage, or AI-assisted conversations. Transactional confirmations and reminders are treated separately from marketing campaigns. Review the pricing page for current allowances, rates, and limits before purchasing.
What is Founding 20?
Founding 20 is a limited lifetime-access offer for the first 20 eligible businesses: limited to five memberships per tier, while memberships remain available or until the stated closing date. It requires a $500 deposit to reserve a selected tier, with the remaining balance due before activation. The lifetime offer covers the terms described on the Founding 20 page; third-party costs and future add-ons are not automatically included.
What happens if I do not choose a plan after my trial?
After the 14-day trial, active booking, calendar changes, payments, messaging, staff actions, and other practice-management functions pause unless you select a paid plan. Your account enters read-only mode, allowing you to view and export your data for the stated recovery period. Review the Pricing Details page for the current retention and account-pause terms.
How does payment processing work?
BuboSoma currently uses Stripe for payment processing. Your card information is processed by Stripe, and BuboSoma does not store full card numbers on its own servers. Current processing rates, ACH terms, keyed-entry rates, chargeback treatment, and any pass-through costs are listed on the Pricing Details page.
Can I cancel at any time?
Monthly plans can be canceled at any time and remain active through the current billing period. Annual plans are paid upfront and renew according to the terms shown at signup. Canceling does not prevent you from viewing or exporting your data during the applicable recovery period.
Product & Features
How much time does BuboSoma actually save?
Most of it comes from things you stop doing by hand: clients book themselves instead of calling, reminders cut down on no-shows, and staff schedules stay visible without back-and-forth. The goal is fewer administrative tasks pulling you out of the treatment room, not a bigger dashboard to manage.
Can my clients book appointments online?
Yes. Clients can book through your website booking experience or a BuboSoma-hosted booking page, depending on your setup. They can view available services and appointment times, select a practitioner when applicable, and receive the confirmations and reminders supported by your account.
How do staff tools work?
Does BuboSoma include SOAP notes?
HIPAA-aware SOAP notes are in active development. See the Roadmap for the current status.
Will BuboSoma have a mobile app?
A branded, client-facing mobile app is planned for a future release. Today, clients can use the mobile-friendly web booking experience without downloading an app. We will publish availability and pricing for branded apps when the feature is ready.
Can I manage multiple locations?
Yes.
Does BuboSoma include memberships, packages, and gift certificates?
These capabilities are planned for a future release. The current Roadmap lists shopping cart, packages, gift certificates, and memberships as upcoming.
Security & Data
How does BuboSoma protect my data?
BuboSoma protects practice and client information with these safeguards, all in place today:
- Encryption in transit and at rest.
- Audit logging that records access to client records.
- Passwordless sign-in for staff and clients (a one-time link sent to email, or a one-time code sent by text), so there is no password to steal or reuse.
- Role-based access, so each person sees only what their role needs.
- Regular backups with documented recovery procedures.
Business owner and administrator accounts, which have broader access, use a password. Owners and administrators should use a strong, unique password and turn on any additional verification offered. Staff and clients should keep their own email accounts and phone numbers secure and report any suspected unauthorized access. No system is completely risk-free.
Is BuboSoma HIPAA compliant?
BuboSoma is designed with health-related practice information in mind and currently describes its approach as HIPAA-aware. HIPAA compliance depends on the product’s safeguards, agreements, configuration, and the practice’s own policies and procedures. The current Roadmap identifies BAA support as an upcoming item. Until BAA signing is available (targeted for Q4 2026), please don’t enter client health information anywhere in BuboSoma: client records, appointment notes, uploads, forms, or messages.
Who owns my data?
You do. Client records and practice data belong to your practice. BuboSoma does not claim ownership of them, does not sell them, and never charges you to take them with you if you leave.
Can I export my data?
Yes. You can download your practice data as CSV anytime from your account, or ask support and we’ll prepare it for you, at no charge. Exports include client records, appointment history, intake responses, packages, memberships, and gift card records. Stored payment card details, system logs, and BuboSoma’s own analytics aren’t included. After you cancel, you have 90 days to export. See Your Data, Your Choice for the full details.
Are backups available?
Yes. BuboSoma maintains regular backups of practice data, with documented backup and recovery procedures.
What cookies does BuboSoma use?
About BuboSoma
Why did you build BuboSoma?
BuboSoma was built by a massage therapist who wanted practice-management software designed around treatment rooms, clinical documentation, scheduling, client care, and the realities of a full practice day. The goal is to reduce administrative friction without forcing massage professionals into workflows designed for unrelated industries.
Who is behind BuboSoma?
BuboSoma was founded by a licensed massage therapist with more than 30 years of clinical experience. The product is being developed around the workflows of massage therapists, bodyworkers, and therapeutic clinics.
Where can I see what is being built?
The Roadmap shows which capabilities are live, which are being developed, and which are planned for the future. Release targets can change as testing and customer feedback shape the product, so the Roadmap is the current source of truth.
How can I contact BuboSoma?
Email jade@bubosoma.com for questions about pricing, migration, privacy, security, or getting started. Sales and early-access questions get a reply within 1 business day. Once you are a customer, email support replies within 72 hours or less.